Activate Your SIM Card
New Customer
Purchased SIM at Retail Outlet
✓
You bought a SIM card starter pack from a retail store
✓
You're creating your account for the first time
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You have your 13-digit SIM card number ready
What to do:
- 1. Click "Select Your Plan" below
- 2. Choose your perfect mobile plan
- 3. Enter your 13-digit SIM number when prompted
- 4. Complete your account setup
Existing Customer
Received SIM in the Mail
✓
You already have a Member's Mobile account
✓
You've already selected and paid for your plan
✓
You received your new SIM card by mail
What to do:
- 1. Click "Login to Member's Portal" below
- 2. Sign in with your existing credentials
- 3. Navigate to your selected service
- 4. Click "Activate" to activate your SIM
Need Help?
Not sure which option applies to you? Our Australian customer service team is here to help.