Privacy Policy
June 2025 - Version 1
1. Introduction
Member's Mobile realises that your privacy is important, and we understand certain concerns customers might have about the security and use of their personal information. We are committed to upholding various legislature introduced to protect the privacy of Australian citizens, such as the Privacy Act 1988 and the Australian privacy Principles (APPs). In this privacy policy we outline how we collect, use, and protect your personal information.
2. What is personal information?
Personal information is information that may reasonably identify you. This can be any information or opinion that would let someone know who you are, and can include your name, date of birth, and address.
3. Collecting your personal information
3.1 Why we collect personal information
We collect personal information from you when it is reasonably necessary for business purposes, which, in our case, is to provide a service to you. We do not collect any information that would be considered unrelated to our business and the way it functions. The type of personal information we collect from you will depend on which service you request from us. In order for Member's Mobile to provide a better service, we may collect your personal information to:
- understand you, and how we can meet your needs now and in the future;
- develop or evaluate products,
- make ads more relevant to you, whether they are about our product or those of other companies;
- manage our business; or
- comply with legal obligations.
4. Use and disclosure of your personal information
We will only use or disclose your personal information for business purposes in a manner that complies with the various laws and legislation that are in place to protect your privacy.
5. Protecting your personal information
We are committed to protecting your personal information, which may be stored in either hard copy or electronic format.
6. Advertising
Everyone hates being bombarded with ads for things they don't need or have any interest in. Member's Mobile may use your personal information or engage third parties who collect information about you from publicly available sources, to deliver advertising that is customised or more relevant to your interests, characteristics, or general location.
7. How to access your personal information
If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before providing access to your personal information.
8. Quality of personal information
We aim to keep the personal information we hold about you accurate, up-to-date, and complete. If you think our records need to be corrected, please call us on 1300 774 357.
9. Getting in touch
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
Member's Mobile phone support is available during the following hours by using the webchat function available on the Member's Mobile website and app, by calling 1300 774 357 or emailing support@membersmobile.com.au
Contact Hours:
- Monday – Friday: 09:00 (9 AM) – 20:00 (8 PM) AEST/AEDT
- Weekends and NSW public holidays: 10:00 (10 AM) – 18:00 (6 PM) AEST/AEDT
If you are making a complaint regarding privacy please send an email to complaints@membersmobile.com.au