MEMBER'S MOBILE

PRE-PAID PRICING

July 2025

V1

 

About this Member's Mobile pricing document

 

The agreement we have with you comprises:

 

·       your application for the service;

·       the standard form of agreement (SFOA);

·       the service description and pricing in the critical information summaries (CISs);

·       this pricing document.

 

This document describes standard pricing for the Member's Mobile pre-paid mobile service and includes:

 

·       general information about the Member's Mobile plans and services;

·       pre-paid plans and pricing;

·       specials offers;

·       standard pricing for any service not included in a plan.

 

Information about the service

 

The Member's Mobile plans are for a pre-paid mobile phone service and are paid for each month in advance, offered by Member's Mobile using the Optus cellular network.

 

Member's Mobile pre-paid mobile phone plans are available for purchase via credit, debit, or charge card issued by Australian financial services providers (Approved Payment Methods) through the Member's Mobile website and app or by calling Member's Mobile customer service, and are paid for in advance of use for a service associated with a plan. Plans can be cancelled by a customer of Member's Mobile at any time.

 

What is included?

 

All Member's Mobile pre-paid plans include telephone calls and SMS/MMS messages within Australia, and a data inclusion. A multi-fit SIM card is supplied by Member's Mobile if required but the service may also be deployed onto an eSIM on mobile devices that are already equipped with an eSIM. 3G devices are not supported.

 

General Information about the Member's Mobile plans and Services

 

How do we calculate the length of a call?

 

Unless otherwise stated in this standard pricing table, we calculate charges for outgoing calls based on one-minute intervals and we round the charge to the nearest cent.

 

Charges for part of an interval will be rounded up to the next full interval. For example, charges based on one-minute intervals will be rounded up to the next minute.

 

How do we calculate charges for data services?

 

We will charge you for the volume of data uploaded and downloaded to your mobile device.

Unless otherwise stated in this standard pricing table, charges are based upon 1 kilobyte increments.

Charges for part of a 1 kilobyte increment will be rounded up to the next kilobyte.

 

Free Calls

Regardless of whether you purchase a plan that includes all calls to national numbers, we will not charge you for calls you make to the following numbers (within Australia):

·       Emergency service numbers      000, 112

·       Customer service number          1300 774 357

·       Voicemail                                  321

·       1800 RESPECT                        1800737732

·       Kids helpline                             1800551800

·       Lifeline                                      131114

·       13YARN                                   139276

Calls to 13 and 1300 numbers

·       For technical reasons, calls made to '13' numbers of other suppliers from the service in regional areas will not always be answered by the other supplier in that regional area; they may be answered by the company to whom the '13' number has been assigned in a capital city of Australia. We are not responsible for the particular routing of calls to '13' numbers of other suppliers.

·       Calls to some 13 and 1300 numbers are charged at a special rate. Please refer to your pricing plan for details.

Calls to 1800 numbers

·       Calls to 1800 numbers are free for the calling party. However, services that connect you to premium numbers may be charged to you or a third party.

·       Subject to above, you will not be charged for making calls to 1800 numbers. If you have zero credit you will still be able to make calls to 1800 numbers up until the time your recharge expires. You will be able to retain your phone number until the time your service expires and has been cancelled and disconnected.

Standard National Numbers

A standard national number is any 10-digit mobile or landline number within Australia starting with 02, 03, 04, 07 and 08. This also includes 13/1300 numbers. Excludes special, premium, satellite and overseas numbers, and numbers that are redirected to premium numbers.

Special Offers

Unless specified otherwise, all special offers only apply to use within Australia.

Prepaid credit validity period

The credit validity period refers to the period of time that you will have available credits on your prepaid service (including when you recharge your plan). The credit validity period is also known as your expiry period and is set out in each of the pricing plans below in this document.

·       Irrespective of whether your service currently has available credits, you must add at least the minimum credit to your service within the credit validity period.

·       If you do not add at least the minimum credit in accordance with the above, the remaining balance on your service will be forfeited at the end of the credit validity period and your service will be set at a zero credit balance.

·       You cannot claim a refund or credit for any forfeited credits.

·       We are under no obligation to notify you that the credits are about to be or have been forfeited.

·       You add the credits to your service by recharging your service with one of the plans (excluding Extras packs) described in the standard pricing table. Each time credits are added, a fresh credit validity period begins.

·       If you use all of your credits before the expiry of the credit validity period, the additional period does not commence until the credit validity period has expired.

The additional period

The additional period is the period of time when you have limited inbound services available on your prepaid mobile service. It does not commence until the credit validity period has expired.

·       If the balance of your prepaid service is zero because your credits were forfeited as referenced above, or the available credits were exhausted through usage, you must add at least the minimum credit before the expiry of the additional period.

·       If you do not add at least the minimum credit as described above, we can cancel the service without notice. If you add at least the minimum credit before the expiry of the additional period, the service will be restored.

·       The prepaid mobile service can be used to receive calls and SMS during the additional period.

·       We may, but need not, send you SMS reminders to warn you that if you do not add the minimum credit before the expiration of the additional period, your service will be cancelled.

Month-to-month subscription

Each time your service auto renews a new subscription period begins.

·       We will continue to renew your service at the end of the subscription period on your current plan.

·       If you have opted out of Autopayments for your service, and you have not renewed your subscription before your subscription period ends, then following the expiry of the subscription period for your service any remaining balance on your service will be forfeited and your service will be set at a zero credit balance (for your included plan credit).

·       You cannot claim a refund or credit for any forfeited plan inclusions.

·       We are under no obligation to notify you that the credits are about to be or have been forfeited.

·       If you use all of your inclusions before the expiry of the subscription period, the additional period does not commence until the subscription period has expired.

Data banking

If your plan includes data banking then any data usage inclusion you have not used in a particular month is automatically rolled over into the next recharge period when you recharge the plan. If you do not recharge and allow the plan to lapse and the service to be disconnected then the accumulated data will be forfeited.

International (IDD) Included Value

Member’s Mobile plans with International (IDD) Included Value provide you with the ability to make calls and send text messages to international destinations. Each plan has a limited amount of value that can be used each month for that purpose. Calls (Voice) and SMS messages (Text) to international destinations will be charged at the rates described at membersmobile.com.au/pricing

Member's Mobile Pre-Paid Plans

The following Member's Mobile Prepaid Mobile voice and data Plans are available to Member's Mobile customers from March 2024 to new customers who purchase a Member's Mobile SIM card or eSIM service using the Member's Mobile website or app, or from the Member's Mobile customer service centre, and as a recharge option for existing Member's Mobile customers.

We reserve the right to withhold any special promotion from you if you use the service in a manner deemed inconsistent by us in accordance with the terms of our Fair Go Policy.

The value of the recharge that you purchase is made up of various components, depending on the value of the recharge that you purchase, while the recharge remains unexpired as set out below.

The Member's Mobile Basic pre-paid plan includes:

 

Member's Mobile Plan name	Basic
Plan description	Member’s Mobile Basic
Plan available from	1 July 2025
Plan term	Month-to-month
Plan inclusions (all for use in Australia only):
Plan cost (minimum per month)	$30.00
Standard national calls to mobiles and landlines	Unlimited
Standard national SMS & MMS	Unlimited
Monthly data inclusion	25GB
Additional data available (purchased separately)	$10/GB
Calls to voicemail	Unlimited
Calls to 13, 1300 & 1800 numbers	Unlimited
Data banking	100GB
Mobile network access	4G/5G
International (IDD) Included Value	$50

 

The Member's Mobile Value pre-paid plan includes:

 

Member's Mobile Plan name	Value
Plan description	Member’s Mobile Value
Plan available from	1 July 2025
Plan term	Month-to-month
Plan inclusions (all for use in Australia only):
Plan cost (minimum per month)	$47.00
Standard national calls to mobiles and landlines	Unlimited
Standard national SMS & MMS	Unlimited
Monthly data inclusion	50GB
Additional data available (purchased separately)	$10/GB
Calls to voicemail	Unlimited
Calls to 13, 1300 & 1800 numbers	Unlimited
Data banking	200GB
Mobile network access	4G/5G
International (IDD) Included Value	$100

 

The Member's Mobile Saver pre-paid plan includes:

 

Member's Mobile Plan name	Saver
Plan description	Member’s Mobile Saver
Plan available from	1 July 2025
Plan term	Month-to-month
Plan inclusions (all for use in Australia only):
Plan cost (minimum per month)	$52.00
Standard national calls to mobiles and landlines	Unlimited
Standard national SMS & MMS	Unlimited
Monthly data inclusion	100GB
Additional data available (purchased separately)	$10/GB
Calls to voicemail	Unlimited
Calls to 13, 1300 & 1800 numbers	Unlimited
Data banking	300GB
Mobile network access	4G/5G
International (IDD) Included Value	$150

 

International: Calls (Voice) and SMS messages (Text) to international destinations will be charged at the rates described at membersmobile.com.au/pricing .

 

Extras

 

Member’s Mobile plans offer Data Extras and International Extras. Extras packs expire at the end of the plan recharge period.

 

Data Extras      

Cost: $10

Data Extras for use in Australia. Charged per KB. Unused Data Extras credit will be lost upon the expiry of your current recharge period. Data Extras are used before any data included in your plan: 1GB data usage

Expiry: Plan recharge

 

International Extras      

Cost: $20

International Extras for use in Australia for calls (voice) and SMS messages (text) to international destinations. Charged at the rates described at membersmobile.com.au/pricing . Unused International Extras credit will be lost upon the expiry of your current recharge period. International Extras are used before any International (IDD) value included in your plan: $20 IDD value

Expiry: Plan recharge

 

Fair use of the service

 

Member's Mobile pre-paid plans are subject to our Fair Go Policy (https://membersmobile.com.au/agreements ) and Standard Form of Agreement (https://membersmobile.com.au/terms). These govern the use of the service and what is considered reasonable use. Member's Mobile pre-paid plans are for personal use only.

 

What is not included

 

Directory assistance and SMS messages to premium numbers are not included with your plan. You cannot make calls to premium numbers using our services. International calls and SMS/MMS messages are included with all Member’s Mobile plans listed in this Critical Information Summary but only to the value included with each plan.  International roaming is not offered by Member’s Mobile.

 

Mobile devices such as phones or tablets are not included in the Member's Mobile plans. You will need to bring your own device to use the service with.

 

Term of the plans

 

Member's Mobile pre-paid plans are subscription services that have a recharge period of one calendar month, or longer as offered from time-to-time. They do not have an end-date. You may cancel your Member's Mobile pre-paid plan at any time. Each plan must be recharged every month, or longer for certain plans offered from time-to-time for the service associated with the plan to be available to use, and will automatically be cancelled 3 days after the last active date if the plan has not been recharged.

 

Automatic renewal

 

Automatic payments via an Approved Payment Method are required for this plan. You will be automatically charged via your Approved Payment Method at the start of each payment cycle for recurring charges. By signing up to this plan, you agree to an automatic payment option and you are agreeing to the Member’s Mobile automatic payment terms described at https://membersmobile.com.au/terms.

 

However, if when we process the monthly pre-payment and the payment attempt fails, the service will be barred immediately for 24 hours. If payment is not received within 24 hours the service will be suspended for 3 days. If payment is not received within that 3 days the service will be cancelled and the number removed from service. If a service has been cancelled and a request is made by phone to us within 90 days to restate the service, and a payment for the service is successfully processed, the service may be able to be reinstated.

 

Cancellation

 

If your plan is cancelled for any reason, you won’t receive a pro-rata refund for the remainder of your payment cycle, and the phone number associated with the service will be removed from service.

 

Customer Support

 

Member’s Mobile support is available during the following hours by using the webchat function available on the Member’s Mobile website at https://membersmobile.com.au/support or Member’s Mobile app, or by calling 1300 774 357:

 

·       Weekdays 09:00 (9AM) to 20:00 (8PM) AEST/AEDT

·       Weekends and NSW Public Holidays 10:00 (10AM) to 18:00 (6PM) AEST/AEDT

 

 

Customer complaints

 

You can contact our complaints team by calling us on 1300 774 357 or by emailing us using the webform at https://membersmobile.com.au/complaints. We encourage you to contact us first so that we can try to resolve your complaint straight away. If you are not happy with the outcome, you may also contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058.