Help & Support
Get help with your Member's Mobile service 1300 774 357
Device & SIM Management
- • SIM card activation and setup
- • eSIM activation and QR codes
- • Device troubleshooting guides
- • APN settings configuration
- • Phone compatibility check
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Network & Coverage
- • Optus coverage maps & status
- • Network troubleshooting tips
- • 5G availability in your area
- • Signal strength guidance
- • International roaming setup
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Contact Support
- • Live chat with our team
- • My Account self-service
- • Australian-based support
- • Extended support hours
- • Instant help available
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Security & Safety
- • Account security settings
- • Two-factor authentication
- • Scam and fraud protection
- • Safe browsing tips
- • Report suspicious activity
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Accessibility & Special Needs
- • Hearing impaired support (TTY)
- • Vision accessibility features
- • Emergency services access
- • Carer and family support
- • Financial hardship assistance
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