Accessibility & Special Needs
Support services for customers with disabilities and special requirements
đĻģ Hearing Impaired Support
TTY Services
Access our customer service through TTY (Text Telephone) for hearing or speech impaired customers.
TTY Access Numbers
TTY: 133 677
Voice: 133 678
Available 24/7 for emergency services
Communication Preferences
Set your preferred communication method in My Account to receive notifications via:
đī¸ Vision Accessibility
Screen Reader Support
Our website and My Account portal are designed to work with popular screen reading software.
JAWS
Full compatibility with JAWS screen reader
NVDA
Optimized for NVDA screen reader
VoiceOver
Supports Apple VoiceOver
Alternative Formats
Large Print Bills
Request bills and statements in large print format at no extra cost.
Audio Bills
Receive your bills as audio files via email or phone.
Braille Documents
Important documents can be provided in Braille on request.
Electronic Format
Screen reader friendly documents via email.
đ¨ Emergency Services Access
Triple Zero (000) Access
Emergency Calling
All Members Mobile services include access to emergency services (000) at no charge.
Available even when your account has no credit or is suspended.
Location Services
Your location can be automatically shared with emergency services when you call 000.
Important
Keep your device's location services enabled for faster emergency response. This information is only shared during emergency calls.
đ¤ Additional Support Services
Carer & Family Support
We can assist family members or carers with account management when proper authorization is in place.
Financial Hardship
We offer assistance programs for customers experiencing financial difficulty.