Security & Safety
Keep your account secure and protect yourself online
🔒 Account Security
Strong Password Tips
- ✓ Use at least 12 characters with mixed case letters
- ✓ Include numbers and special characters
- ✓ Avoid personal information like birthdays
- ✓ Use a unique password for your Member's Mobile account
- ✓ Consider using a password manager
Two-Factor Authentication
Add an extra layer of security to your account with two-factor authentication (2FA).
Enable 2FA in My Account
Protect your account with SMS or authenticator app verification.
Enable 2FA🛡️ Scam & Fraud Protection
Common Phone Scams
Phishing Calls
Fraudsters pretending to be from Member's Mobile asking for personal details.
We never ask for passwords or PIN numbers over the phone.
Premium SMS Scams
Text messages claiming prizes or subscriptions that charge premium rates.
Never reply to suspicious SMS messages.
Warning Signs
- ⚠️ Urgent requests for personal information
- ⚠️ Threats to suspend your service immediately
- ⚠️ Requests for remote access to your device
- ⚠️ Calls from numbers you don't recognize claiming to be us
🌐 Safe Browsing Tips
Secure Websites
Look for "https://" and the padlock icon when entering sensitive information
App Downloads
Only download apps from official app stores like Google Play or App Store
Email Safety
Don't click links in suspicious emails or download unexpected attachments
📞 Report Suspicious Activity
If you suspect fraud:
- 1 Don't provide any personal information
- 2 Hang up or delete the message immediately
- 3 Contact us directly through our live chat
- 4 Report it to ACMA ScamWatch if required
Get Help Immediately
Our security team is available to help protect your account and investigate any suspicious activity.